At RWVPE.SHOP, customer service isn’t just a department — it’s the heart of our business. Whether you need assistance with an order, have a question about a product, or are interested in partnering with us, we’re here to ensure you get the support you need.
We value communication and are committed to providing prompt, friendly, and helpful responses. Below you’ll find all the ways you can get in touch with us.
Email Support
For the fastest response, we recommend contacting us via email. Our support team typically replies within 24–48 business hours.
General Customer Support
Use this for questions about:
- Orders & tracking
- Shipping & delivery
- Product availability
- Returns & refunds
Business & Partnerships
Use this for:
- Vendor proposals
- Brand collaborations
- Wholesale inquiries
- Sponsorships
Live Chat (Coming Soon)
We’re working on adding a Live Chat feature to provide real-time support right from our website. Once launched, you’ll see a chat icon in the bottom-right corner of the screen during business hours. Stay tuned!
Return or Exchange Requests
Need to return or exchange an item? Please contact us with your order number, reason for return, and any relevant photos (if applicable). A team member will guide you through the process and provide return instructions.
Business Hours
Our support team is available during the following hours:
- Monday to Friday: 9:00 AM – 6:00 PM
- Saturday: 10:00 AM – 4:00 PM
- Sunday & Holidays: Closed
Inquiries received after hours will be addressed on the next business day.
We Want to Hear From You
Whether you’re a first-time visitor or a returning customer, your feedback matters. If you have questions, suggestions, or concerns, don’t hesitate to reach out. We’re here to ensure your shopping experience is smooth, secure, and satisfying.